FAQ

Frequently Asked Questions

Getting a Tutor

How to request a tutor?

There are three main ways to reach us as listed below:

- Website: https://www.iqd.institute

- WhatsApp: +65 8818 0105 (click for shortcut)

- Phone Call: +65 8818 0105 (Mon to Sun 9am-10pm)

What type of tutors are available?

We have majorly three main tutor categories:

- Part-Time Tutors – refers to private tutors who are still schooling: A-level graduates, Diploma students/graduates, or Undergraduates. Few are working professionals offering tuition part-time and they fall under this category. Part-time tutors are usually less expensive for home tuition in Singapore.

- Full-Time Tutors – refers to full-time professional private tutors are may/may not be university graduates but often have vast teaching experiences than part-time tutors as they tutor many students one-to-one as well as take up jobs in tuition centres teaching groups of students in classes.

- School Teachers – refers to ex/current school teachers either from MOE or from private and international schools. Tutors under this category tend to be the most experienced and qualified in private tutoring and thus command the highest tuition rates.

How tutors are assigned to student?

After making a request via our online platforms (Website or WhatsApp) or via the phone hotline (+65 8818 0105), we will contact you as soon as possible and take necessary steps to fulfil your needs.

Can I choose my preferred tutor?

Yes, if you have any tutors in your mind, feel free to give us a call at +65 8818 0105 and let us know the information of the tutor you are looking for. we may be able to find the tutor you are looking for.

How can I trust tutors from IQD?

We implemented Tutor Rating system which is based on track records, parent reviews, and etc. With this system, we are able to ensure that parents & students are constantly matched with the cream of the crop tutors in Singapore.

IQD treats the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted. For tutees who wish to personally verify their tutor's qualifications and identity, you may request that the tutor bring their relevant certificates on the 1st lesson. (We do not to send online documents due to privacy laws). For current school teachers, it is our SOP to remind tutors to bring teacher's pass on their first lesson as a form of verification to give tutee a peace of mind.

Pricing

Why tutors charge different prices?

IQD does not dictate tuition rates. Each tutor sets their own prices depending on their qualifications, experience, and many other factors such as student’s level, location, timing etc.

Should I pay any commission fees?

The lessons will be conducted at a pre-determined location according to your preference (Usually at your home or online). Any change in address after lessons have started is subject to both parties approval.

Do I need to pay any advance?

You do not have to make advance payments of any kind. All payments are made only after the requisite lessons have been conducted.

Do I need to sign a contract?

There are no contracts and obligations until you agree to engage our tutors. When any assignment is confirmed, there are guidelines to follow to ensure that both the student and tutor can have a smooth and rewarding experience.

Lessons

Where are the lessons taught?

What modes do your tutors teach?

One of the main benefits of private tutoring is that we do not adopt a ‘one-size-fits-all’ approach. Every tutor has their unique methodology, personality, and teaching style. During the prospecting phase, our coordinators do our due diligence to find out your child’s needs in order to match the most suitable tutor.

Usually, the first lesson is a ‘getting to know’ phase, where tutors will gauge your child’s interest in the subject, current level of proficiency, and spot areas of weakness. From the second lesson onwards, tutors will generally be more prepared to conduct the lessons according to the student’s learning or syllabus.

Do I have an option to modify lesson dates and time?

Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for special cases (such as medical emergencies).

Postponements of lessons after the first lesson may be made directly between tutor and tutee.

Please note that failure to make a postponement at least 24 hours in advance may incur compensation to the tutor for time loss (e.g wasted trips). Generally, the compensation amount is 50% of 1-lesson fee.

If the tutor is not suitable for any reason can I terminate?

Termination Procedure

1. Inform IQD via a phone call to +65 8818 0105 (9am-9pm) at least 24 hours in advance before the next lesson.

2. Pay for lessons conducted, half directly to IQD and WhatsApp the receipt to our Finance Dept. at +65 8818 0105

3. Pay the other half directly to the tutor.

However, note that once you have confirmed the assignment to book the tutor in quote, there is a binding contract to complete one full lesson and you may only request a change of tutor or terminate the tuition only after that 1st lesson. If you decide to change your mind before the 1st lesson even commenced, the fee for the unfinished first lesson may be charged as an administrative fee.

Can a tutor postpone lessons?

IQD does not encourage tutors to make frequent postponements to the lessons. However, we do encourage you to offer some degree of flexibility as tutors are also human and may fall sick or have sudden emergencies from time to time.

If the tutor we assigned to you happen to make postponements more frequently than you prefer, you may wish to communicate with them and remind them to stick to the usual lesson schedule. Sometimes, a simple effort to communicate between both parties can go a long way in avoiding any disruption in lessons or last-minute discrepancies.

If you face further difficulties with your tutor in this area, please feedback to us immediately and we will arrange a new tutor for you.

Can I add subjects or students if needed?

For termination of lessons, tutors are expected to commit for at least the 4-weeks of tuition. If the tutor backs out of an assignment without a valid reason (e.g. illness) before completing at least 4-weeks of tuition, he/she will not be entitled to receive any tuition fees. i.e. You will only be required to pay 50% of the tuition fees (plus any applicable taxes) directly to the agency.

Unfortunately, we are unable to force tutors to commit for more than 4-weeks. However, we do encourage responsible behaviour and let our tutors know that they should do their best to commit at least until the end of year exams. Most of our tutors follow through.

Others

How do I give my feedback to improve your service?

You may email us at Email for any feedback or questions that are not answered under this FAQ. We appreciate your help in providing us accurate feedback so as to improve our service and system.